Terms of Business

Note: Card Verification Number - At checkout you will be asked for the Card Verification Number from your credit card.

This is the last 3 digits printed in the signature strip of your credit card.

Please enter these as we cannot process your order without this information.

Shipping & Handling

Shipping and handling should be added to your order total as indicated at checkout on the shopping cart. Some items may carry zero shipping and handling due to promotions from time to time. 

Shipping charges: For US Domestic orders within the 48 contiguous states are as follows:

OVERSEAS: Your shopping cart shows the shipping charges for the products you select. Additional shipping costs we will notified to you by email and on your order status.

SHIPPING TIMES: Within the USA our standard shipping is ground. Overseas the shipping time is dependant on your location.

Shipment to the UK: We ship by airmail to all UK destinations. This normally takes a minimum of 8-10 days however customs clearance in the UK can be slow and delays can be up to 21 days and longer at busy times of the year. Delivery will be via parcel force for kits and radios. Note: Parcel Force will only attempt delivery to the final address once, after which they will expect collection from their depot. If not collected they are shipped back to our office after 90 days. In cases where parcels are returned we will request payment for return shipping. No refunds are given where delivery is attempted and collection is not made.

Shipment to Canada: This normally takes 8-10 days but can take longer at busy times of the year.

INSURANCE: Insurance for your order is only added at your request. We strongly advise you request insurance when shipping outside the USA. Insurance rate is 5% of the order value (less shipping).

OVERNIGHT or EXPEDITED SHIPPING:  The cost of expedited shipping will be added to your order, if you request this method.

Shipping Schedule: We will normally ship your order within 24 hours of your credit card clearance being obtained.

Back Orders: If the item you require is out of stock, we will back-order it for you. We will e-mail or phone you if any item is out of stock. If we be unable to ship your order within our notified period, you will be contacted by e-mail with the option to cancel your order. We do not charge your credit card until goods are ready to ship.

WARRANTEE and RETURNS:  Products are not supplied on a trial basis. Please check specification and application requirements, prior to purchasing (If you have any questions e-mail us prior to placing order).

Cancellation and Returns: Customers have the right to cancel goods or services within 5 working days without giving a reason (see note below for email plans). In the case of goods, the 5 days commence from when the customer receives the goods. Items must be returned in 'brand new', 'un-assembled', 'unused' and 'free from defect' condition complete with all packaging (SEE NOTES BELOW). An RMA number must be obtained from our office before you return goods. Shipping and handling charges are non-refundable. A restocking fee applies to all returned orders of 15% of the total order value . This applies to all orders returned that are free from defect. All refunds are made when returned goods are received and inspected. Insurance on returned goods is the responsibly of the purchaser.

NOTE Returns:  The Meaning of Brand New, Un-Assembled, Unused and Free from Defect is as Follows:  The CD in any kit must not have been opened or seals broken, No parts bags have been opened and materials in the kits used, written on, bent, broken or damaged in anyway. The kit is 100% complete as received. Any missing parts will be charged for by deduction from your refund. Hovercraftmodels.com and Flexitech LLC do not supply kits on a trial basis and will not accept returns on that basis.

Special Return Policy Exceptions:  Speed controllers special exception - 5 day Limited Warrantee: Speed Controllers or ESC's are easily damaged by reversing the power to them or mis-wiring them in other ways. Please take extra care with them. We will only replace units that are faulty through quality of workmanship issues. We cannot replace units that have been damaged or burnt out due to other reasons. Check your speed controller when its first received as per our 5 day check and return policy below. Returns after that period will not be accepted.

PLEASE NOTE: All damaged/faulty goods must be notified within 5 days of receipt. All returns must be accompanied by an RMA number. Products must be returned in suitable packaging, bearing our RMA number on the outside. Returns not complying with these terms will be not be accepted. Returns shipping and insurance are at the purchasers expense. Faulty goods are inspected on return and a notification by email, mail or telephone will be given. If goods are being replaced as faulty a replacement item will be shipped by return once the original item has been received and inspected. When damage has occurred to goods a damage report and repair/replacement cost will be given.

Check Payment Terms: Goods paid for by checks are dispatched when the check is cleared. Checks must be in US Dollars and made payable to "Flexitech LLC"

Please Note: Your credit card bill will show as "Flexitech LLC" - All charges will be in US Dollars.

Office open: 9:30am - 5pm Mon-Fri (EST)

Feedback: If you have any feedback about our products or service, please let us know by e-mailing our customer support team at: sales@hovercraftmodels.com, or by calling us at (240)252 1805. All feedback received on-line, or phone will be answered within 48 hours. We will always work to resolve any issues as soon as possible. If you need technical assistance this can only be obtained by e-mail. Send your email to:- mailto:rcmodels@hovercraftmodels.com